Ra2 Privacy Policy — Our User Data Protection

Updated: January 2026  |  Language: Bahasa Melayu  |  Market: Malaysia

What information do we collect from you?

When you register or use the ra2 platform, we collect several categories of information to deliver our services securely and efficiently. The collected information includes:

  • Account information: Full name, email address, phone number, date of birth, and encrypted password collected during registration.
  • Device and browser information: Device type, operating system, browser type, IP address, time zone, and screen resolution are collected automatically for security purposes and to optimize user experience.
  • Local payment information: Transaction details in Malaysian Ringgit (MYR), including payment methods (DuitNow, FPX, bank transfers), deposit and withdrawal amounts, and transaction records. Full bank account numbers are not stored directly by ra2 and are processed via secure payment channels.
  • Usage data: Activity logs on the platform including matches viewed, markets accessed, session durations, and general usage patterns.
  • Cookies: ra2 uses session and persistent cookies to maintain login, personalize experience, and analyze platform usage.

What is your information used for?

All information collected by ra2 is used solely for legitimate and transparent purposes. The purposes for using the information are as follows:

  • Processing account registration and verifying user identity to comply with legal requirements.
  • Ensuring deposit and withdrawal transactions in MYR are smooth and secure.
  • Delivering effective customer support and responding accurately to inquiries.
  • Sending important notifications related to accounts, security, or policy updates.
  • Detecting and preventing fraud, abuse, or unauthorized access.
  • Improving ra2 platform performance based on analysis of aggregate usage patterns.
  • Complying with relevant legal obligations in Malaysia including anti-money laundering requirements.

Ra2 will not use your information for third-party marketing without your explicit consent.

Cookies and tracking — how they work on this platform?

The ra2 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. There are three types of cookies used:

  • Session cookies: Temporary cookies active only during your browsing session and deleted automatically when you close the browser.
  • Persistent cookies: Stored on your device for a set period, allowing the platform to remember your preferences for future sessions.
  • Analytical cookies: Used to collect aggregate, anonymous usage data to help ra2 understand how users interact with the platform.

You can manage cookie settings in your browser. However, disabling certain cookies may affect platform functionality. Continued use of the ra2 platform is considered acceptance of cookie use per this policy.

How your data is stored, protected, and who can access it?

User data security is a top priority at ra2. We implement the following technical and organizational safeguards:

  • SSL/TLS encryption on all communication channels between your device and ra2 servers.
  • Passwords are stored encrypted using industry-recognized algorithms.
  • Access to user data within ra2 is limited to staff whose duties require it.
  • Active security monitoring system to detect unauthorized access attempts.

Regarding sharing information with third parties, ra2 does not sell or rent users’ personal data to any external party. Your information may only be shared under the following circumstances:

  • To trusted payment processors to facilitate your MYR transactions.
  • As required by law or directives from the authorized authorities in Malaysia.
  • To third-party technical service providers that assist with platform operations, subject to strict confidentiality agreements.

Your rights as a ra2 platform user

As a ra2 user, you have the following rights concerning your personal data:

  • Access rights: You can request a copy of the personal information we hold about you at any time.
  • Correction rights: If your information is incorrect or incomplete, you may request corrections through our customer support.
  • Deletion rights: You can request deletion of your account and personal data, subject to legal record-keeping obligations that may require us to retain certain records for specified periods.
  • Processing restriction rights: Under certain circumstances, you may request us to restrict how we process your data.

To exercise any of these rights or if you have questions about the ra2 privacy policy, please contact our support team. More information is also available at Frequently Asked Questions.

Policy changes and how to contact us

Ra2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be posted on this page with the latest amendment date updated. Continued use of the ra2 platform after changes are published constitutes acceptance of the revised policy.

We encourage you to review this page regularly to stay informed on how ra2 protects your information. If you have any questions, concerns, or requests related to this Privacy Policy, please contact our team at:

Create Account Frequently Asked Questions
Bahasa Melayu